Phillips Travel Terms & Conditions

These Terms & Conditions apply to all bookings made with Phillips Travel. By making a booking, you are accepting these terms.

Day Tours

Booking & Payment

Full payment is required at the time of booking for all day tours.

Your booking is confirmed once payment has been received.

Cancellation by You

All cancellations must be made by contacting the Phillips Travel office.

Standard Day Tours (excluding tours that include admission tickets)

If you cancel more than 72 hours before departure, we can offer either:

• A 50% refund, or

• A 50% credit towards another Phillips Travel day tour.

Cancellations made within 72 hours of departure are non-refundable and non-transferable.

Tours Including Admission Tickets

Where your booking includes admission tickets, attraction entry, event tickets or other pre-purchased items, all payments are non-refundable and non-transferable.

Concert & Theatre Trips

Full payment is required at the time of booking. Theatre and concert tickets are purchased specifically for your booking and are non-refundable and non-transferable.

If you need to cancel your booking and provide us with reasonable notice, we will endeavour to resell your coach seat and theatre or concert ticket. However, this cannot be guaranteed.

If we are successful in reselling your booking, we will issue a credit towards a future Phillips Travel day tour, less a £10 administration fee. No cash refunds will be given.

If we are unable to resell your booking, no credit or refund can be offered.

Departure Times

Please arrive at your chosen pick-up point at least 5 minutes before your scheduled departure time.

We reserve the right to alter routes or timings where required.

Where possible, we aim to provide at least 24 hours' notice of any changes to departure times. However, this cannot always be guaranteed due to circumstances outside of our control.

Passengers are responsible for checking any communications sent by Phillips Travel, including emails, text messages or telephone messages, before travelling. We cannot accept responsibility if a passenger misses their departure due to not receiving, checking or acting upon updated travel information that has been sent.

Our coaches are unable to wait for late arrivals, and unfortunately no refund can be given if you miss your departure.

For concert and theatre trips, your departure time will normally be confirmed approximately 10 days before travel.

Coach Seating

Seats are allocated in the order bookings are received.

We are happy to take seating requests, but these cannot be guaranteed. We reserve the right to amend seating arrangements where necessary for operational reasons.

On Board the Coach

All of our tours include an informative commentary from your driver.

To ensure everyone can enjoy the journey, we kindly ask passengers to:

• Keep conversations at a considerate volume during commentary.

• Keep mobile phone calls to a minimum.

• Use headphones when listening to audio or watching videos.

• Treat fellow passengers, our drivers and our vehicles with courtesy and respect.

Passengers whose behaviour is abusive, disruptive or likely to affect the comfort or safety of others may be refused travel or asked to leave the coach without refund.

Accessibility, Medical Conditions & Dietary Requirements

Please advise us at the time of booking if any passenger has:

• A disability or reduced mobility.

• A medical condition that may affect their travel.

• Any mobility equipment they will be bringing.

• Any dietary requirements or food allergies.

We will always do our best to accommodate individual requirements. However, some requests depend on the facilities and services provided by third-party suppliers and cannot always be guaranteed, particularly if notified after booking.

Children

Children under 16 years of age must be accompanied by a responsible adult throughout the tour.

Personal Property

All luggage and personal belongings are carried entirely at the owner's risk.

Phillips Travel cannot accept responsibility for items that are lost, stolen or damaged.

Changes to Tours

Whilst every effort is made to operate tours exactly as advertised, we reserve the right to alter pick-up points, routes, departure times or destinations where circumstances beyond our control make this necessary.

This may include road closures, traffic incidents, severe weather, special events or other operational reasons.

Force Majeure

Phillips Travel cannot accept liability for cancellations, delays or changes caused by circumstances beyond our reasonable control.

These may include, but are not limited to, severe weather, flooding, road closures, traffic incidents, industrial action, accidents, government restrictions, ferry or attraction cancellations, or any other unforeseen event affecting the operation of the tour.

Coach Holidays

Financial Protection

Your holiday is protected by the Phillips Trust Account.

Your money is held securely in trust until the completion of your holiday.

Booking & Deposits

A deposit is required when booking your holiday.

Your booking is not confirmed until your deposit has been received.

Balance Payments

The balance of your holiday must be paid by the due date shown on your booking confirmation.

Payment reminders are not routinely sent, and it remains the customer's responsibility to ensure payment is made on time.

Failure to pay by the due date may result in your booking being cancelled.

Cancellation by You

All cancellations must be made in writing.

Deposits are non-refundable and non-transferable.

UK Coach Holidays

The cancellation charges below apply to the majority of our UK coach holidays.

Where different cancellation terms apply, these will be clearly shown on your booking confirmation. Your booking confirmation forms part of your booking contract and the cancellation terms shown on it will take precedence where applicable.

European & Overseas Holidays

The cancellation charges below apply to the majority of our European and overseas holidays.

Some holidays include airlines, ferry operators, rail operators, cruises or other suppliers with different cancellation conditions.

The cancellation terms shown on your booking confirmation apply to your holiday and form part of your booking contract. Where they differ from the standard cancellation charges below, the terms shown on your confirmation will take precedence.

The cancellation charge is calculated as a percentage of the total holiday cost payable by the passenger(s) cancelling.

Changes to Your Holiday

Our holidays are planned many months in advance and occasionally changes become necessary.

A significant change may include:

• A change to your departure date.

• A change to the resort area.

• A reduction in the quality of your main hotel (excluding overnight hotels).

• Removal of a major advertised destination from the itinerary.

Should a significant change become necessary, we will notify you as soon as reasonably possible.

You may then choose to:

• Accept the revised holiday.

• Transfer to an alternative holiday (subject to availability).

• Cancel your booking and receive a full refund.

Where applicable, compensation will be paid as follows:

If We Cancel Your Holiday

Should we have to cancel your holiday (other than due to circumstances beyond our reasonable control), we will refund all monies paid or offer a suitable alternative holiday where available.

Holiday Insurance

Travel insurance is not included in the cost of your holiday.

We strongly recommend that every passenger takes out suitable travel insurance immediately after booking to provide cover for cancellation, illness, medical expenses, personal belongings and other unforeseen circumstances.

For your convenience, we recommend Coach Plus Specialist Coach Holiday Insurance, which has been specifically designed for UK and European coach holidays.

A quotation can be obtained via the following link - Coach Plus Cover

Passports, Visas & Travel Documents

It is the responsibility of every passenger to ensure they hold the correct passport, visa and any other travel documents required for the countries they are visiting or travelling through.

Passengers who are unable to travel because they do not have the correct documentation will be treated as having cancelled their holiday and normal cancellation charges will apply.

Accessibility, Medical Conditions & Dietary Requirements

Please advise us at the time of booking if any passenger has:

• A disability or reduced mobility.

• A medical condition that may affect their holiday.

• Any mobility equipment they will be bringing.

• Any dietary requirements or food allergies.

We will always do our best to accommodate individual requirements. However, some requests depend on the facilities and services provided by third-party suppliers and cannot always be guaranteed, particularly if notified after booking.

On Board the Coach

All of our tours include an informative commentary from your driver.

To ensure everyone can enjoy the journey, we kindly ask passengers to:

• Keep conversations at a considerate volume during commentary.

• Keep mobile phone calls to a minimum.

• Use headphones when listening to audio or watching videos.

• Treat fellow passengers, our drivers and our vehicles with courtesy and respect.

• Respect other passengers' privacy and do not take photographs or videos of other passengers without their permission.

Passengers whose behaviour is abusive, disruptive or likely to affect the comfort or safety of others may be refused travel or asked to leave the coach without refund.

Luggage

For health and safety reasons, luggage handled by our staff must not exceed 15kg (33lb) per suitcase.

Passengers are responsible for ensuring their luggage is clearly labelled with their name and contact details.

Coach Seating

Seats are allocated in the order bookings are received.

We are happy to take seating requests, but these cannot be guaranteed. We reserve the right to amend seating arrangements where necessary for operational reasons.

Delays

We cannot accept responsibility for delays, alterations or disruption caused by severe weather, traffic conditions, road closures, ferry disruption, industrial action, border delays or any other circumstances beyond our reasonable control.

Any additional accommodation, meals or other expenses incurred as a result of such delays remain the responsibility of the passenger unless covered by travel insurance.

Passenger Behaviour

Passengers are expected to behave in a respectful and considerate manner towards fellow passengers, our drivers and suppliers.

We reserve the right to refuse travel or terminate a holiday without refund where a passenger's behaviour is abusive, disruptive, under the influence of alcohol or drugs, or compromises the safety, comfort or enjoyment of others.

Complaints

If you experience a problem during your tour or holiday, please notify your driver or the Phillips Travel office as soon as possible so that we have the opportunity to investigate and, where possible, resolve the issue during your trip.

If you remain dissatisfied after your return, please write to us within 28 days of the end of your tour or holiday, providing full details of your complaint.

Force Majeure

Phillips Travel cannot accept liability for cancellations, delays or changes caused by events beyond our reasonable control.

These include, but are not limited to, severe weather, flooding, natural disasters, pandemics, government restrictions, industrial action, road closures, ferry cancellations, airline disruption or any other unforeseen event affecting the operation of your holiday.

General

We reserve the right to amend itineraries, hotels, sailing schedules, ferry crossings, flights and other travel arrangements where necessary due to operational requirements or circumstances beyond our reasonable control.

These Terms & Conditions, together with your booking confirmation, form the contract between you and Phillips Travel.

Last updated: July 2026